Frequently Asked Questions

General Orientation Information

  • Am I required to attend Orientation?
    • First-Year Orientation is required for all first year students as well as students who are transferring in less than 12 hours (excluding dual credit). Please note that for the purposes of this program dual credits do not count towards being exempt from attending First-Year Orientation.
  • What is Orientation?
    • Orientation is a way for the student and their families to get to know the campus prior to the first day of classes. Orientation sessions provide valuable student services and academic information critical for success and a strong first semester. Orientation covers degree planning, academic concerns, student support programs, housing and food services, commuter information, and more.
  • Who can attend Orientation?
    • Any student that has been accepted to the University for the Fall 2017 semester and any guests that the student wishes to invite.
  • When is Orientation?
    • Summer 2-day First-Year Orientation dates for First-Year students who have been accepted for the 2017 Fall Semester are as follows:
      • June 7-8
      • June 13-14
      • June 29-30
      • July 27-28
      • August 2-3.
  • What do I do if I need to change my orientation date after I have registered for orientation?
    • Contact the Center for Student Development at 940-898-3626 or email Orientation and they will be able to assist you with your change request.
  • What do I need to do before I come to Orientation?
    • You will need to register for Orientation and login to Pioneer Portal to accept all payment terms and other terms and conditions that are needed prior to you registering for classes. 
  • What do I need to bring?
    • TSI, TSIA and ACT/SAT/TAAS scores
    • Bacterial Meningitis vaccination record (Required in order to register for classes)
    • One original and two copies of transcripts from high school and any college or university
    • Wear comfortable clothing and walking shoes
    • A sweater, some of the meeting rooms may be cool
  • Where will I stay during Orientation?
    • Only students attending a 2-day, First-Year Orientation are required to stay in the residence halls overnight. We do not provide housing for parents or guests. Additionally, we do not provide housing for students attending a 1-day orientation.
  • Can parents or family members stay overnight on campus with their student?
    • Unfortunately TWU does not have enough space to accommodate parent and family members attending orientation. Guests will need to arrange their own accommodations at the various hotels that are located in the Denton area.
  • Do my parents need to attend orientation with me?
    • We encourage parents and families to attend orientation with their student. For each orientation we provide a student and parent/family program that run concurrently with some sessions designed specifically for students and others for parents/families. At other times during the orientation you and your family will be together in sessions.
  • Where can I park?
    • You may park in the lot at the corner of University Drive and Bell Avenue next to Pioneer Hall (#79 on the map). Please make sure you do not park in any State Vehicle parking spaces (these are marked with a white curb).You will be emailed a parking pass to display on your dashboard for the entirety of orientation. Please see the parking map for more information.
  • How will I know that I am registered for orientation?
    • Once you register online you will receive a confirmation email to your TWU email account.
  • Can I change the number of guests I am bringing after registering?
    • We can accommodate guest changes at any time-up to two weeks prior to your orientation date. You will register your guest by clicking here.
    • To change the number of guests please contact the Center for Student Development. Please indicate student's name, session attending and how many guests you are adding or removing.
  • What is Pre-Orientation?
    • Pre-Orientation is a program that is not required for all students. This is a date where students can come and take all of their placement tests. However, it is encouraged that students who are required to take placement tests or TSIA take those tests ahead of time. All students will receive information via their TWU e-mail regarding their placement testing requirements, if any.
  • What if I want to start classes in the summer at TWU?
    • If you are a First-Year student (transferring less than 12 non-dual credit hours) and want to start attending TWU this summer, you must first contact the Orientation Office. We will assess your plan to attend classes and provide you your next steps. You must still attend a First-Year Orientation to register for courses for the fall semester. Only after you attend and complete your First-Year Orientation will the registration hold on your account be removed.

Orientation Program Information

  • What time does the Orientation Program begin?
    • Orientation begins at your assigned check-in time at the Fitness and Recreation Center. This information will be included in the confirmation email you receive to your TWU email account after you have registered for your specific orientation program.
  • What time does the Orientation program end?
    • Orientation ends after you have completed the registration process. Registration occurs on the last day and typically students are finished with the program about 5:00 PM. The 1-day First-Year Orientation will end later in the evening.
  • Is Orientation mandatory?
    • Orientation is mandatory for those students who are transferring in less than 12 hours (excluding dual credit). For those students that are transferring in Dual Credit, you must still attend a First-Year Student Orientation program; dual credit does not exempt you from the First-Year Student Orientation program.
  • Do I have to meet with an advisor?
    • Yes, all students must meet with their advisor at their designated advising time in order to register for classes. This time will be given to you at Orientation check-in.
  • Where do I park?
    • You may park anywhere on campus as long as you do not have a TWU decal on your vehicle and you do not park in any Disability or State Vehicle parking spaces (both of these are marked with a white curb). For a map of campus please click here.

Orientation Payment Information

  • What is the fee to attend Orientation?
    • The First-Year Student Orientation Fee is $200.
    • The Guest fee for First-Year Orientation is $55 per guest.
  • What does this fee include?
    • The student fee includes but is not limited to, meals, materials, t-shirt, parking and housing during orientation, Pioneer Camp, Maroon Madness and ongoing First-Year programming.
    • The guest fee includes but not limited to, meals, program materials, parking during orientation, and other various events that occur during the program. The guest fee does NOT include housing.
  • How do I pay the Orientation fee?
    • First-Year Students will pay their fee when they make their first tuition payment.
    • Guests will need to pay their fee at the time of registration for orientation.
  • Is there a waiver for the orientation fee if I cannot afford it?
    • No, there is not a waiver.
    • If you receive financial aid, scholarships, or other financial assistance funds, these may be used to cover the cost. If you do not get enough or do not receive these financial resources, the fee will be part of your out-of-pocket expenses.
  • What is the cancellation policy?
    • All cancellations must be requested in writing two weeks prior to the date of orientation to the Center for Student Development in order to receive a refund totaling the amount you paid less a $10.00 administrative charge. Any requests received within two weeks of the date of orientation or after the orientation program has begun will not receive a refund. Please note that if you wish to simply change your date, email TWU Orientation.
  • If I attended orientation, but then decide not to attend TWU, is my orientation fee refundable?
    • No, all fees, charged at the time of orientation check-in, are all-inclusive and non-refundable.