FAQ's

Where is the TWU Bookstore?

  • We do not have a bookstore on campus here at the Houston site. Follett UTHSC Nursing Bookstore, located only a few blocks from TWU on Bertner Street (*primary site for TWU; required textbooks sold here*) is available for people to actually go and peruse the books on their shelves. For further information, you are invited to also reference the Bookstore Around Campus page.   
  • As always, alternative web sites like Majorsbooks.comAmazon.com, Half.com and BarnesandNoble.com also carry numerous textbooks, and many are offered at a very reasonable price.
  • There is a bulletin board on the 3rd floor in the vending area that often posts flyers of individuals selling their textbooks. This information may also be available on Blackboard through your academic department. When purchasing textbooks from those who have already taken the class, please make sure that the same edition of the book is being used in the semester you will be enrolling.

Where can I purchase TWU logo items?

  • The TWU Bookstore in Denton offers many of these products for purchase on-line.  
  • Additionally, we are grateful to be able to host each year a TWU Logo Fair here at the Houston site. A small “store of logo items” is staged on the 2nd floor across from the Student Life Office. You are welcome to stop by and shop for those favorite mementos that will hold many remembrances of your time here at TWU. Please be on the lookout for dates and times as they are determined by the TWU Denton Bookstore, the U.T. College of Nursing Bookstore and the Houston Student Life Office. Typically, the timing of the Logo Fairs align with Open House dates in Fall and Spring.

Where is the Lost & Found?

  • If you believe you have misplaced or lost a personal item, please contact DPS, either by calling them at 713-794-2222 or meeting them in person by the Information Desk on the 1st floor. And please don’t be discouraged if your item has not been turned in the first time you ask DPS about it. Students often don’t have time to take items immediately to DPS, and it is not unusual to find your items with the Security Officers days later.

I am not feeling well, and would like to go to a clinic. Where is the Health Center on Campus? 

  • The TWU – Houston site does not have a Health Services Clinic on campus. However, we do have a relationship with the University of Texas Health Services located just one block away at 7000 Fannin, in Suite 1620. It is preferred that you call to make an appointment. The contact number is 713-500-3267 or 713-500-3248. Please take your TWU ID Badge with you when entering not only the U.T. building, but also the actual clinic itself where you will be treated. They accept most insurance plans. For further information, visit our Health Services page. 

Where is the Library located?

  • Unfortunately, there is no library located on the TWU – Houston site. An Academic Resource Center (ARC) is available on the 4th floor in back of the Computer Lab. It houses materials shared from the various academic departments that are available for students to review. TWU does pay for membership with the Texas Medical Center Library (TMC Library) located at 1133 John Freeman Boulevard (across from the former location of the TWU – Houston site). This library is one of the finest medical libraries in the nation, and TWU students can share with others in the opportunity to check out materials and fully utilize the facility.
  • Take your TWU ID badge and TWU email to the TMC Library to obtain your library card(s) that will allow you to check out paper-based books and journal issues. You can register on-line for remote access to electronic data sources at the TMC Library, where you click on Library Services on the left of the screen, then choose from "Library Access Fee Program" and/or "Registering for Library Card and Access", providing your personal and school information as requested.

I want to find a place to study. How can I determine which classrooms will be available for the next couple of hours?

  • *Study rooms are at a premium here at the Houston site. There are four Student Study Rooms on the 3rdfloor, used on a first come, first served basis: 3110, 3118, 3120 and 3128. Also in the Academic Resource Center (ARC; located in the back of the Computer Lab on the 4th floor), there is another study room and tables. The 4th floor Computer Lab has several Collaboration/Study Rooms on the left hand side as you enter the lab area: 4118, 4120, 4122, 4128, and 4130. Students have traditionally “camped out” to study in the table/chair lounge areas on the 1st, 2nd, 4th, and 6th floors (Fannin/Holcombe corner of the building), as well as The Legacy Room on the 8th floor (when not reserved).
  • *Students are invited to use classrooms when not in use. To check the availability before entry, reference "Scheduled Events" on the University Scheduling web page. Points of navigation are as follows:
    • Choose the “Scheduled Events” link in the upper right hand corner of the page.
    • Under “Location”, select “Houston” from the drop down menu.
    • Under “Building”, check IHSH.
    • Under “Date”, choose whatever calendar date you are seeking.
    • Under “Room Type”, select “All Spaces” from the drop down menu.
    • After all the selections have been made, click on “View Report” on the far right side of the screen.
    • It will display the reservations that have been secured for that day. If the classroom is empty, you would be able to use it.

Please NOTE: This will only show classrooms that are in use for a particular day. If a particular classroom is not in use at all for that day, it will not come up as one of the rooms to be reviewed. The list of rooms for a particular day will only show those that have at least one reservation. Otherwise, they are not included at all.

Advisory: This is not 100% accurate, as there can be last minute classroom changes for courses.

Are they any sororities/fraternities on campus?

  • Presently, at the TWU – Houston site, we do not have any Greek organizations. If you have an interest in starting such an organization, please get in touch with Deborah Unruh at 713-794-2157 for the appropriate paperwork. You will need at least 10 interested people as beginning members, 2 staff/faculty advisors and composed By-Laws.

I’ve got “the munchies”…Where can I get something to eat quickly? 

  • There is a Cyber Café located on the 1st floor between the elevator bank and the stairwell. Items include sandwiches, frozen foods, salads, muffins, bagels, beverages, coffees, smoothies and the like. Hours are 7:30 a.m. – 2:30 p.m. Monday through Friday; 8:00 a.m. – 1:30 p.m. Saturday. There are also two vending machine areas located on the 3rd and 6th floors. Each floor has a beverage and snack machine in the same room.

I need some assistance with my resume.

  • *If you are seeking tips with resume building, Optimal Resume may be for you! It offers online support, and is available to TWU students. There is also a Career Resources Library at the Houston site located in the Career Consultant's office on the first floor.

Do I need to have an ID? If so, where can I get one made? Is it necessary for me to wear it all the time I am on campus?

  • Whenever you are on campus or in the Texas Medical Center as a TWU student, it is strongly encouraged that you wear your TWU ID badge. Having your badge in plain view on your person assists DPS in recognizing who “belongs” to TWU, and ensures a secure environment wherever you travel in the Medical Center. The Student Life Office on the 2nd floor can create an ID badge for you Monday through Friday, 7:30a – 5:30p.  All that is required is another form of ID that has your name and photo on it, like a Driver’s License. Replacements for ANY reason will be associated with a $25 fee. 

When is the Fitness Center open?

  • Students have access to the Fitness Center anytime the campus is open, seven days a week. You may plan to work out as early as 5 a.m. Monday through Sunday, and as late as 11:45 p.m.

Is there a postal service on campus?

  • Behind Enrollment Services and the Photocopier on the 1st floor, there is a Central Receiving Mail Room. Here you can place already stamped items to be mailed in a bin for the postal service. Our apologies, but postage is not sold at this office or any other place on campus. 

I am really having a hard time studying and getting all my assignments done. Are there any resources available for me? 

  • Counseling and Psychological Services located on the 2nd floor (past the Fitness Center) has over a hundred handouts in the lobby area on topics ranging from time management and study skills, to procrastination and study efficiency. Numerous other topics are available in their Self Help Materials section, and no appointment is necessary. You are encouraged to browse as long as you want, and take with you materials of interest. For a complete list of topics, you are invited to reference page 31 in the New Student Guide (the first link at the top of the Orientation web page).

Our group has to meet to complete our project for class. Can I reserve a room?

  • *Unfortunately, as an individual or a group of students, you would not be permitted to reserve a room through University channels. You may, however, look at the “Class Schedule” icon on one of the public computer desktops to determine which classrooms would not be in use during your “planned project meeting time”, and choose a classroom to meet in. The ’05 Seminar Rooms (located between the elevator bank and the stairwell) tend to be a convenient size to use for group projects. However, if they are already occupied with students studying, you can easily use one of the classrooms (not already reserved for class) and gather around a table. Many individuals also use one of the corner lounge table/chair areas found on the 1st, 2nd, 4th and 6th floors (Fannin/Holcombe corner of the building) or even The Legacy Room on the 8th floor.
  • To check room availability through the University Scheduling web page, follow the instructions below.
    • Choose the “Scheduled Events” link in the upper right hand corner of the page.
    • Under “Location”, select “Houston” from the drop down menu.
    • Under “Building”, check IHSH.
    • Under “Date”, choose whatever calendar date you are seeking.
    • Under “Room Type”, select “All Spaces” from the drop down menu.
    • After all the selections have been made, click on “View Report” on the far right side of the screen.
    • It will display the reservations that have been secured for that day.  If the classroom is empty, you would be able to use it.

Please NOTE: This will only show classrooms that are in use for a particular day. If a particular classroom is not in use at all for that day, it will not come up as one of the rooms to be reviewed. The list of rooms for a particular day will only show those that have at least one reservation. Otherwise, they are not included at all.

Advisory: This is not 100% accurate, as there can be last minute classroom changes for courses.

I am looking for a roommate. Is there a list kept on campus?

  • Finding a compatible roommate takes much perseverance, and can be a very sensitive process. A list is indeed kept at the Student Life Office, and you are encouraged to make contact with Deborah Unruh at 713-794-2157 to place an announcement of space in your residence for a roommate, or as a person coming to campus for the first time, seeking to find someone to share rent with. The lists are kept confidential, and as possibilities for matching present themselves, Student Life will contact both parties to communicate with each other, and explore the possibilities of sharing the same rental space.

Are there any job positions on campus? How do I find out what is available?

*With TWU – Houston being such a small campus, job positions on site are few and far between. Traditionally, the Financial Aid Office and Student Life Office are made aware of job positions on campus. You are encouraged to get in touch with Jennifer Lewis or Deborah Unruh to make further inquiries.

Our class is about to begin in “X” room and it is locked. Who do I ask to open it?

  • If you are locked out of a room where a class is scheduled to begin shortly, please get in touch with DPS by calling X 2222 on one of the beige phones in the building, or dialing 713-794-2222 from any other phone. Please do NOT make such a request to one of the maintenance staff; they have been directed to not open the doors for anyone.

My ID Badge won’t work in our academic specific lab rooms. What do I do?

  • Please take your ID Badge to the Student Life Office and have it checked out. There are a number of possibilities why you might be experiencing some challenges, and the trouble shooting can be accomplished on site. But in most cases, it is a “quick fix” and we can have you on your way within just a few minutes. For further information, you are invited to reference the ID Badge Station page. 

I need proof of my immunizations. How can I get it? 

  • Log into your Pioneer Portal account
  • Click on My Info
  • Choose Immunization Info
  • Select https://twu.medicatconnect.com/
  • TWU SHS Online Student Health (OSH) Information site will give you two options:
    • First Time Users
    • Returning Users
  • Log in to the OSH web page with the same User Name and Password you have selected for Pioneer Portal
  • Click Immunizations noted on the left side of the screen
  • Choose Immunization once more
  • Use the Print Icon on the right side of the screen to make a hard copy of the shot record for your files/instructors

For further information, you are invited to reference the Health Services page.

There are severe weather reports for the Houston area being broadcast on the news. How will I know if the campus will be closed?

  • A “Pioneer Alert Emergency Notification System” has been put in place for individuals to be notified by text messaging on your cell phone. As a TWU student, you are automatically enrolled to receive Pioneer Alerts, and there are regular “TEST Text Messages” just to ensure solid communication. Please visit the Pioneer Alert page for more information. Usually, there is also an announcement posted on the main TWU web page as well as the Houston TWU web page if you are able to access it. If you are able to make a phone call, the Campus Closure Emergency Line for Severe Weather Conditions is 713-794-2310. 
  • You are additionally encouraged to visit the Main Houston TWU web page. The “Red alert button” links you to various resources that can be well utilized in case of severe weather conditions. 

What are numbers to call in case of an emergency on campus?

  • The one phone number to memorize immediately when you step foot on campus for the first time is 713-794-2222. This is the contact number for DPS and can be used for things ranging from opening rooms to reporting an incident.
  •  Please be advised that each floor has two sets of phones mounted in prominent places in the hallways. The beige phone allows you to call TWU – Houston offices using the last four digits of a phone number, as well as other TWU campuses using a campus code along with the last four digits of the phone number. For example, if you were interested in contacting the Houston Student Life Office, you can dial 713-794-2157 from your cell phone, or just 2157 from a beige phone. To contact an office like Student Health Services in Denton, a cell phone can be used to dial 940-898-3826. You can also use the beige phone to dial 81-3826 and the tie line will connect you with that Denton Office.
  • The red phone is a direct connection to the DPS in Denton. No digits need to be dialed — there is an immediate response from Security Officers at the Denton site.
  • There are also two tall blue cylinders directly outside the TWU – Houston building. One is on the Fannin Street side, and the other is on the Old Main/Holcombe side of the building. Pushing the buttons on these cylinders also connects you directly with DPS in Denton. 
  • In the unlikely chance you are stuck in one of the elevators, please be advised that the Emergency Button inside the elevator cab connects you with DPS in Denton. You need describe your location as originating in Houston.