FAQs

General Parking Questions

Where can I park?

Parking maps are available here: https://twu.edu/maps/.

In addition, the Denton campus offers remote parking at two lots (with shuttle service): the North Remote Parking Lot (Frame St. and US380) and Denton Bible Church (2300 E University Dr.)

Where can I park with a commuter decal late in the day?

Between 4 p.m. and 9 p.m., all vehicles with a valid parking permit, may be parked in any zone except for visitor, reserved, yellow curbs and fire lanes. You may find it helpful to park in a remote lot early in the morning and move your vehicle to a closer spot after 4 p.m.

I thought I would have a guaranteed spot on campus. Can I get a refund?

Parking permits allow students, faculty and staff to park on campus. However, parking availability and the proximity of parking is not guaranteed. Remember, remote parking is available, and there are enough parking spaces in those lots to accommodate everyone.

I'm visiting campus over the weekend without a permit. Will I be ticketed?

Parking enforcement occurs 7 a.m. through 9 p.m., Monday through Friday. Saturday and Sunday visits will not be ticketed or towed.

I am changing vehicles. Do I need to buy a new permit?

No, your TWU parking permit belongs to you, not the vehicle. Simply peel off your decal and place it on the bottom passenger side of your new car’s windshield. Lost, stolen or damaged decals should be reported to DPS parking as soon as possible. Replacement decals are available.

Do TWU ID cards allow me to ride the DCTA bus for free?

TWU students may use DCTA Connect bus service at a significantly reduced rate and can purchase discounted Connect passes exclusively at the TWU Student Union (room 209). These passes are sold to students in batches of 10 for $7.50, thus making the rate for students $.75 each way – half of the regular fare. Students who do not purchase these passes must pay full fare upon boarding the Connect bus service. Faculty and staff will be required to pay the full fare, which is $1.50 each way.

Parking Garage Questions

How much is garage parking?

Parking prices for TWU’s new parking garage are:

  • General Garage Parking: $350/year (prorated to $290 for 2018-19)
  • Reserved Parking: $525/year (prorated to $425 for 2018-19)
How was the parking garage price determined?

Parking garages cost a lot more than surface parking to maintain. The Oakland Complex parking charge is the minimum price to pay for maintenance out of parking fees without relying on tuition. TWU has the advantage of paying for this garage out of reserves, rather than borrowing money, as has been the case at other universities. Therefore, no finance cost is included in the pricing.

How does the cost of TWU’s garage parking compare to other universities?

When determining pricing for the garage parking at a maintenance-only level, TWU leadership surveyed other local universities’ parking costs. TWU’s price is one of the least expensive in the region, including at rural campuses such as Tarleton State University and Stephen F. Austin State University.

Is free parking available nearby?

Yes! Free parking is available in the remote lot at Denton Bible Church.

Shuttle and Remote Lot Questions

What are the hours for the TWU shuttle service to the remote lots?

TWU’s complimentary shuttle runs Monday through Thursday 7 a.m. to 6 p.m. The shuttle pick-up location for the remote lot on Frame is the crosswalk on Administration Drive at the horseshoe. The pick up for the Denton Bible Church is in front of the DGL building. Shuttle stops are designated with in-ground signs.

What should I do if I feel unsafe walking to remote lots late at night?

The safety of our students, faculty and staff is always our first priority at TWU DPS. TWU police conduct routine patrols of all remote parking lots during their use. If you ever feel unsafe walking alone at night, contact TWU DPS via an emergency pole phone or at 940-898-2911 for a police escort. Safety tips can be found here. Remember, if you see something, say something.

Should I tip my shuttle bus driver?

Absolutely not. The TWU drivers are fully compensated. However, the occasional “thank you” is greatly appreciated as many of our drivers volunteer to perform this duty to support our students during this busy construction period.

What if I am late because I can't find parking or have to wait on the shuttle?

TWU shuttle buses complete their circuit every 15-20 minutes based on peak hours between 9:30-11:30 a.m. and 1:30-3:30 p.m. We recommend building this wait time into your schedule. The TWU remote parking lots allow all campus members to park without concern for the lack of parking due to construction.

What if I’ve been waiting at the shuttle stop longer than 15-20 minutes?

For assistance, please contact 940-898-3166.

Can the DBC be used for shelter or restroom facilities while waiting?

The Denton Bible Church has been very gracious with their parking lot and their support of TWU. However, access to the buildings will not be available to TWU lot users at this time.

Page last updated 8:43 AM, October 24, 2018