FAQs

Q: Where can I park?
A: Parking maps are available here: https://twu.edu/maps/. In addition, the Denton campus offers remote parking at two lots (with shuttle service): the North Remote Parking Lot (Frame St. and US380) and Denton Bible Church (2300 E University Dr.)

Q: What are the hours for the TWU shuttle service to the remote lots?
A: TWU’s complimentary shuttle runs Monday through Thursday 7 a.m. to 6 p.m. The shuttle pick up location for the Remote Lot on Frame is the crosswalk on Administration Drive at the horseshoe. The pick up for the Denton Bible Church is in front of the DGL building. Shuttle stops are designated with in-ground signs.  

Q: I purchased a TWU commuter decal and came to classes later in the day. Where should I park?
A: Between 4 p.m. and 9 p.m., all vehicles with a valid parking permit, may be parked in any zone except for visitor, reserved, yellow curbs and fire lanes. You may find it helpful to park in a remote lot early in the morning and move your vehicle to a closer spot after 4 p.m.

Q: I bought a TWU decal believing I would have a guaranteed spot on campus. Now that parking is limited can I get a refund or change my decal for another one?
A: Parking permits allow students, faculty and staff to park on campus. However, parking availability and the proximity of parking is not guaranteed. Remember, remote parking is available, and there are enough parking spaces in those lots to accommodate everyone.

Q: I am coming to campus over the weekend and did not purchase a parking permit. Will I get a parking ticket or have my vehicle towed?
A: Parking enforcement occurs 7 a.m. through 9 p.m. Monday through Friday.

Q: I bought a TWU decal for the year and now have to change vehicles. Do I need to buy a new permit?
A: No, your TWU parking permit belongs to you, not the vehicle. Simply peel off your decal and place it on the bottom passenger side of your new car’s windshield. Lost, stolen or damaged decals should be reported to DPS parking as soon as possible. Replacement decals are available.

Q: What should I do if I have classes and events late at night and feel unsafe walking from campus to the remote lots?
A: The safety of our students, faculty and staff is always our first priority at TWU DPS. TWU police conduct routine patrols of all remote parking lots during their use. If you ever feel unsafe walking alone at night, contact TWU DPS via an emergency pole phone or at 940-898-2911 for a police escort. Safety tips can be found here. Remember, if you see something, say something.

Q: Should I tip my shuttle bus driver?
A: Absolutely not. The TWU drivers are fully compensated. However, the occasional “thank you” is greatly appreciated as many of our drivers volunteer to perform this duty to support our students during this busy construction period.

Q: What if I am late to my class because I cannot find a parking spot or have to wait for the shuttle?
A: TWU shuttle buses complete their circuit every 15-20 minutes based on peak hours between 9:30-11:30 a.m. and 1:30-3:30 p.m. We recommend building this wait time into your schedule. The TWU remote parking lots allow all campus members to park without concern for the lack of parking due to construction.

Q: What if I’ve been waiting at the shuttle stop longer than 15-20 minutes?
A: For assistance, please contact 940-898-3166.

Q: Can the Denton Bible Church be used for shelter or restroom facilities while waiting?
A: The Denton Bible Church has been very gracious with their parking lot and their support of TWU. However, access to the buildings will not be available to TWU lot users at this time.

Q: I have noticed that students from NCTC and UNT can ride the DCTA bus for free when they show their ID cards. Do TWU ID cards offer the same service?
A: TWU students may use DCTA Connect bus service at a significantly reduced rate and can purchase discounted Connect passes exclusively at the TWU Student Union (room 209). These passes are sold to students in batches of 10 for $7.50, thus making the rate for students $.75 each way – half of the regular fare. Students who do not purchase these passes must pay full fare upon boarding the Connect bus service. Faculty and staff will be required to pay the full fare, which is $1.50 each way.