University creates new compliance hotline

1/25/16

Texas Woman’s University has launched an Ethics and Compliance Hotline to underscore its commitment to maintaining high ethical standards in all university interactions.

The hotline will enable members of the entire university community to anonymously report suspected misconduct or other issues of concern. Examples of misconduct could include misuse of funds or TWU resources, discrimination, harassment, compliance issues (laws or university policy), health and safety issues, and more. (See guide.)

“Our goal as always is to lead with integrity,” Chancellor Carine M. Feyten said. “While TWU policy prohibits retaliation against anyone who reports compliance issues in good faith, some still may be hesitant to speak up. This hotline ensures that concerns reported will be addressed in a confidential manner.”

The hotline is administered by the TWU Office of Compliance, and staffed and managed by Lighthouse Services, Inc., an independent company that has provided confidential, anonymous reporting services since 1998. Reports may be made 24 hours a day, seven days a week at:

Toll-Free Hotline: 844-406-0004
Fax: 215-689-3885 (You must include TWU in the report)
lighthouse-services.com/TWU
reports@lighthouse-services.com (You must include TWU in the report)

Anyone who contacts the Lighthouse hotline will be given a report number. After Lighthouse reviews the content, a detailed report is forwarded to the TWU Office of Compliance, which then delegates the investigation of the issue to the appropriate entity. Updates on the status of that report can be obtained by calling the hotline phone number or by clicking the link on the website and providing the aforementioned report number.

Training on the compliance hotline will begin in February.

In summer of 2015, TWU established an Office of Compliance and named Deena King as its director. Please contact her if you have any questions at (940) 898-3249, dking16@twu.edu or www.twu.edu/general-counsel/compliance/.

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