Agenda

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TimeActivity
8:00–8:30 a.m. Check-in & Breakfast
8:30-11:30 a.m.    Service Drives Differentiation
Morning Break
Designing Exceptional Service
11:30 a.m.–12:30 p.m. Lunch
 12:30–4:30 p.m. Delivering Exceptional Service
Afternoon Break
Recovering Service

*Schedule of meals and breaks are subject to change pending facilitator's timing.