Disney’s Approach to Quality Service

Texas Woman’s University's Center for Women in Business invites you to join us when the Disney Institute comes to Denton on Jan. 11, 2018 to present Disney's Approach to Quality Servicea one-day business course that explores how excellent customer service is achievable for every organization.

In this training, you will:

  • Determine how you can drive service differentiation
  • Develop quality service standards
  • Utilize tools to deliver exceptional service
  • Learn how to recover from a failure

This day of Disney Institute training uses business insights and time-tested examples from Disney parks and resorts worldwide to inspire individuals and organizations to enhance their own customer experience using Disney principles as their guide.

Who should attend?

Disney insights and illustrations are beneficial to any leader, business owner or employee interested in learning how to improve the customer experience and raise the standards of quality service in their organization.

About the Disney Institute

For nearly three decades, Disney Institute has helped professionals discover ways to positively impact their organizations and the customer they serve through immersion in leadership, service and employee engagement. Unique to Disney Institute is the opportunity to observe firsthand how Disney methodologies are operationalized and how they can be adapted and applied to any work environment. To learn more, visit www.disneyinstitute.com or call 321-939-4600.

About TWU’s Center for Women in Business

Texas Woman’s University’s Center for Women in Business is the state’s only university center dedicated to women’s entrepreneurship and business ownership. The CWB provides the tools for woman-owned businesses to succeed including access to training, funding, coaching, networking events and mentoring opportunities for prospective business owners and students. 

To learn more, visit www.twu.edu/center-women-business or call 940-898-2895.


Although Disney Institute is presenting this program, the sponsor of this program, Texas Woman’s University, and not Disney Institute, is responsible for marketing and promoting this program. This includes any food and beverage offered at or in connection with this program. Texas Woman’s University is not an agent of Disney Institute or its affiliates, and Disney Institute and its affiliates assume no liability relating to the event or for the acts or omissions of Texas Woman’s University.