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Frequently Asked Questions

I forgot my password for WCOnline! What do I do?
Reset your password. Enter the email address you used to register and click "Change Password." If you can't remember the email address you used, call the secretary at (940) 898-2341 and she will reset your password for you.

Can I call the tutor and talk about my paper over the phone?
Unfortunately, we don't offer appointments over the phone at this time. If you are unable to come to the brick and mortar writing center, we over two kinds of online appointments: OWL and OWLive. An OWL (Online Writing Lab) appointment is designed for asynchronous interactions. To get the most out of your OWL appointment, please be specific and descriptive when filling out your appointment form. List any questions and concerns that you have, so the writing consultant knows what to look for when reading your paper and can give you proper feedback. For an OWLive (Online Writing Lab Live) appointment, you need a webcam and a microphone for online, synchronous interaction with a writing consultant.

I made an OWL appointment for 7:30 PM, but it was moved to the next day. What happened?
In an effort to help our distance learners and commuter students who work during the day, the appointments from 6:00 PM to 9:00 PM are reserved for face-to-face appointments in the library. If an OWL appointment is scheduled during the evening, it will be moved to the next available time slot. If there is no available time, then the paper will not be reviewed.

Can I use the computers and print in the Write Site?
The computers and printers in the Write Site can be used during your appointment. If you need to check email or do homework, please do so in the open access labs located in ASB, MCL, Student Union, and Library.

Can you help me with Turnitin.com?
The Write Site doesn't have access to a Turnitin.com account, so we can't assist you with the actual service. We can help you address the issues identified on your Turnitin report. (For example, if you are worried about a high plagiarism percentage, we can help you with citing sources.) For more information about Turnitin, see the Library's Turnitin FAQ. Any other Turnitin issues or questions should be directed to your instructor.

My instructor told me I can drop off my paper at the Write Site and pick it up after it was "corrected." Is this true?
Nope. If you come to the Write Site for an appointment, you are expected to be a present and active participant in your own learning. The Write Site does offer revision help via email through our Online Writing Lap (OWL). You have to make an OWL appointment through WCOnline and upload your paper. You will receive a critique sheet with comments and suggestions. There is a forty-eight business hour (not including weekends, holidays, or when the university is closed) turnaround for this service. You do not have to be present for an OWL appointment, since everything happens via email.

I came to the Write Site during finals week and no one was there. What gives?!
Our writing consultants are students, too. The Write Site is closed during finals week to give them time to study and take exams, so they can keep making stellar grades. But, don't worry! The Write Site opens on the first day of class each semester, so they they'll be back.

Can the Write Site help me with a lab report for a science class?
We can try! We can help with global revision and mechanics, but we recommend that you visit TWU's Science Learning Resource Center for help with subject matter.

If I get help at the Write Site, can you guarantee me a passing grade?
The staff is not allowed to make qualitative judgements on work submitted to the Write Site. Please remember that your instructor is the final authority when it comes to determining grades.

page last updated 8/29/2014 11:32 AM