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TWU - Student Life - Orientation Financial Aid Welcome to the Texas Woman's University Financial Aid Office! It is the goal of the Financial Aid Office to eliminate or diminish financial barriers to students seeking an education at Texas Woman's University, and to inform prospective students, parents, and enrolled students of financial aid resources and requirements. To achieve this goal, the financial aid team is committed to nurturing a customer service environment which benefits students, parents, the university community, and the public in a positive manner. The team develops and maintains mutual respect and credibility by being honest, accurate, and compassionate. Inherent in this process is effective communication, knowledge, training, problem solving, flexibility, promptness, and timeliness. Over 6,500 Texas Woman's University students receive some form of financial assistance each year. These students are assisted by 15 full-time staff members at the TWU Financial Aid Office in their search for scholarships, grants, employment and student loans. The following list can help you decide on the best way to obtain financial aid information and communicate with the Financial Aid Office. Walk-In Services Our front counter staff members are available to assist you Monday and Tuesday from 8:00 a.m. to 6:00 p.m. and Wednesday through Friday from 8:00 a.m. to 5:00 p.m. in the Financial Aid Office, located in the Admissions/Registration Building on the Denton Campus. Financial aid staff members are also available to assist you at the Dallas Parkland and Presbyterian Centers, as well as the Houston Center. Our staff members will: * Provide general information and advice. Drop Box for Forms Submission - There is a mail slot located in the hallway outside the Financial Aid Office, Admission/Registration Building, where you can drop off forms. As a second choice, you may call our office at 940-898-3064. Our staff is available to answer your calls from 8:00 a.m. to 5:00 p.m. CST, Monday through Friday. If staff members are currently talking with other callers, your call may be routed to voice mail. Staff members attempt to return all phone calls within 48 working hours. You may also check your Pioneer Portal account for your specific Financial Aid Forms that may be outstanding. Ask TWU For additional questions, click on the Ask TWU button on the righthand menu. Fax Services Fax your request or inquiry to 940-898-3068 if you have difficulty reaching a financial aid staff member by phone. Be sure to include your Student ID Number and your phone number, so that we can contact you. Our goal is to answer your questions by fax within five working days. Electronic Mail Services E-Mail us at FINAID@twu.edu. Information requests or document requests may be made by electronic mail.* Our goal is to answer your questions within two working days. *Please be sure to include your Student ID Number when emailing information requests. U.S. Mail Texas Woman's University Voice Mail You may contact us by phone at 940-898-3050. An automated voice response system will allow you to request financial aid application forms and conduct an entrance loan counseling/debt management session. If the financial aid staff member you are calling is unavailable, you will be given the option to leave a voice mail message. The Financial Aid Office attempts to return all voice mail messages within 48 working hours. This time frame may be greater during payment settlement and late registration periods. All calls are returned between 8:00 a.m. and 5:00 p.m., Monday through Friday. Counselor Appointments In the event you have questions or difficulties requiring more time or expertise than can be adequately handled at the front counter, please ask to schedule an appointment with a financial aid counselor. Every effort will be made to schedule a convenient appointment time. You may schedule an appointment at the front counter or by calling 940-898-3064.
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