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Your Refunds are easier with Your TWU OneCard.

Beginning in August, the TWU OneCard will provide students with 3 options on how to receive their financial refunds.

How are TWU refunds delivered to students?

Each registered TWU student will receive a TWU Debit Card.   Your card will arrive in the mail at your primary address on file with the College. To receive your refund, you must activate your TWU Debit Card. During card activation, you will choose how to receive your refund money. If you want faster access to your funds, simply choose to have your refunds deposited directly into your TWU OneAccount. Activate your TWU Debit Card and make your refund selection online at www.TWUone.com .   (Note that this website will be under construction until cards are mailed to students in early August.)

What are my options for receiving financial aid or other refunds?

Your options include having your refund:

1. Directly deposited to your TWU OneAccount (1 day or less).

2. Deposited to another bank of your choice (3 days or more).

3. Mailed, as a paper check, to the address you designate (5 days or more).

The TWU OneAccount? What's that?

The TWU OneAccount is a full functioning FDIC insured FREE CHECKING account that allows you to access your financial aid refunds quicker and easier than ever before. The TWU OneAccount has no minimum balance, no monthly fees, and free Internet banking features. With it, you can use your TWU Debit Card to make purchases anywhere MasterCard Debit is accepted. You can also get cash with no fee at a Higher One ATM located on each campus.

What are the advantages of having my refunds deposited directly to my TWU OneAccount?

•  Depositing your refund to your TWU OneAccount is the quickest way to gain access to your money. In order to have your refund directly deposited, activate your TWU OneAccount as soon as you can. After your financial aid is disbursed and your TWU charges have been paid, remaining funds will be released by the College and directly deposited to your TWU OneAccount.

•    You can use the TWU Debit Card   (NOT A CREDIT CARD) to make purchases at all MasterCard Debit locations, access cash at an ATM, pay bills, send money electronically and so much more.

•  There is no charge to you for receiving your refund directly in your TWU OneAccount. There is no monthly fee or minimum balance for the OneAccount.

How will I know when my financial aid or other refund has been directly deposited to my TWU OneAccount?

You will receive an e-mail when your financial aid refund or any refund has been directly deposited to your TWU OneAccount. Additionally, you will be able to see details of your TWU OneAccount by accessing your TWU OneAccount Statement on the website.

Can I have my refund deposited to another bank account?

If you prefer, you may have your financial aid refund or other refunds deposited to the bank of your choice. In order to have your refund deposited to your bank, you must first activate your TWU Debit Card as soon as you receive it at www.TWUone.com .   For this option, you will need to complete, print and mail the third party form to the designated address. The form is available on the Web site.

Can I select a paper check instead?

You may choose to have a paper check sent to you via regular mail. However, a paper check may take up to 5-7 days from the day the College releases the funds. Regardless of how you choose to receive your funds, you still need to activate your card at www.TWUone.com .

Why is the MasterCard Debit logo on the new TWU Debit Card?

The TWU Debit Card is the card you use to access your funds if you choose to accept the TWU OneAccount. With the MasterCard Debit logo on it, you can use the card as a debit card wherever MasterCard Debit is accepted. The card is NOT a credit card. It is a DEBIT card.

Is this my Student ID/TWU Campus Access Card?

No. You still need your student ID/TWU ACCESS Card to use on campus.   Your TWU ACCESS Card is used for library services, printing services, vending machines, financial aid bookstore purchases during the first week of classes, as well as personal identification for all College related activities.

What if I have additional questions?

Students will be seeing a lot of information about the TWU OneCard in the coming weeks.   When the website is completed, most questions will be addressed through online help at www.TWUone.com/easyhelp .   Questions can also be addressed at the Bursar's/cashier's office on each campus.