Frequently Asked Questions

Q: What do I do if I am in need of medical attention and Student Health Services is closed?

A: If it is a Life-threatening medical emergency, call 911 immediately or go straight to the hospital emergency room. For other concerns, an option is Minor Emergency of Denton - 940.382.9898. (Students are responsible for charges incurred.)

Emergencies page

Q: What if I come to SHS requesting medical attention and there are no appointments available today?  

A: Patients can be triaged by a nurse who will determine whether or not the patient needs immediate attention.

Q: If I am seen at SHS, are my parents ever notified? Is any information regarding my visit available to them or anyone else?

A: No. All medical information in confidential and privileged.   SHS does not release medical information unless required by law or with the written consent of the patient.

Q: Does SHS accept insurance plans other than the Student Insurance plan?  

A: No. SHS is unable to file insurance claims other than through the student insurance plan. However, patients can be given the appropriate records necessary so the patient can file a claim with their insurance company themselves.

Q: Can I fill prescriptions written by a provider outside SHS?

A:   Yes.   The pharmacy can fill most any prescription written by an outside provider. Call for price and availability.

Q: Am I required to present my medical records as a condition of admission to TWU?

A: No. Currently there are no immunization requirements for admission to TWU.   The only immunization requirements are for Health Science majors .

Insurance page

Q: Does SHS administer the meningitis or flu vaccine?

A: Yes. The meningitis vaccination is available throughout the year. Flu Shots are available each fall beginning in October (based on availability of vaccination).