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Frequently Asked Questions

Q.  If I register early and pay before the deadline for payment, can I go straight to class?

A.  YES!  You should come by the Housing Office in Jones Hall sometime during the first week of class to get your student ID card or replace a lost card.  If you are a distance learner, your ID card will be sent to you by mail.

Q.  What happens if I don't pay for my registration before the payment deadline?

A.  Your schedule will be deleted and you must attempt to reconstruct it during Late Registration. A late fee in the amount of $50.00 will be assessed during the late registration period.

Q.  What is the Payment Terms Agreement and how do I accept it?

A.  The Payment Terms Agreement is an overview of and binding agreement between you and TWU regarding your financial obligation as an enrolled student.  Included are the terms of the installment Payment Option.  You will be prompted at the time of enrollment for each semester to accept the terms of the agreement.  Registration for classes will not be allowed without the acceptance of the agreement. 

Q.  What's the difference between dropping and withdrawing?

A.  Dropping a class means that there is at least one other course left in your registered schedule.  Withdrawing means that you will no longer be attending any class that semester.  The refund rates and deadlines are quite different, so you should consult the Directory of Classes and the Bursar's Office for specific information.  You must withdraw from all classes.  Failure to do so will lead to receiving the grade of "F" in those classes.  Withdrawals are initiated in the Office of Student Life or the Coordinator of Student Life.

Q.  Do I get charged late fees for adding or dropping?

A.  No.  If you have completed payment for a schedule before the end of regular registration, you will be charged only a $5.00 processing fee for each drop or add transaction and the actual costs for any increase in tuition and fees.  If an add results in an increase of credit hours, you will be responsible for the associated increase in tuition and fees.

Q.  What is the TWUOne Card?  Why do I need one?

A.  The TWUOne Card is a dual logo TWU/MasterCard DEBIT card.  It is NOT a credit card.  The One card is the only means by which you will be able to receive student related refunds due to you.  These funds may be due to you for excess financial aid or scholarships, dropping a class or withdrawing.

Refer to the TWUOne Card FAQ for more detailed information.

TWUOne cards are automatically sent to students who register for the Fall 2005 or any future semesters.  Once received, the One card MUST be activated online at www.TWUOne.com and a selection made as to how you wish to receive your money.  You may choose one of three options to receive your refunds: 

• The TWUOne Card (OneAccount).  By selecting the TWUOne Account, the funds are available within one business day.   Additionally, parents or other family members are able to transfer funds from their bank account or credit card to your TWUOne Account.

• ACH transfer to another bank account.  Funds are available within one to three business days

• Paper checks will be mailed to you within 5 - 7 business days. 

The University will not issue checks for refunds, so it is mandatory that you to activate the TWUOne card and choose your preferred means to receive your university refund.  It's QUICK, It's EASY and It's REQUIRED!

Q. If I want to pay by the Installment Payment Option, do I have to sign an agreement?

A. Per §54.007 of the Texas Education Code, students who desire to pay their tuition and fees by installment must enter into a written agreement reflecting the terms and conditions of the plan.  The Payment Plan Agreement is signed electronically with the use of the last four digits of your student ID through Portal>WebAdvisor>Pay Online.

Q. How do I sign up for the installment payment plan, and what are the terms?

A.  The Installment Payment Option is available for the Spring and Fall semesters only.  Below are the steps for enrolling in the plan, or you may Click here to view the Payment Plan Enrollment Guide (pdf).

• Go online through your portal and register for your classes

• When you are prepared to pay, access the online payment feature through the Portal>WebAdvisor>Pay Online

• Log into the payment feature with your portal login username and password

• Go to the bottom of the first page and click on the View Plan link

• The plan details will appear.  Click on Continue

• The payment schedule will appear. 

• If there is a payment due at the time of enrollment in the plan you will be prompted to enter the payment method and account information. 

• NOTE:  Awarded financial aid and existing payments (if applicable) are considered in the calculation of your plan.

• Otherwise, you will be prompted to the plan agreement where you will electronically sign the agreement using the last four digits of your Student ID.  This will be the last four digits of the second half of the number that appears on your student ID card.

• An automated email will be sent to you confirming your enrollment in the plan and indicating the dates and amounts of the future payments.

• Any payments, financial aid postings or billing adjustments will automatically adjust the plan and an email will be sent to you informing you of the changes to your payment schedule.

• There is a mandatory $15 installment contract fee that will be added to your account. 

• A $15 late payment fee will be added for payments that are not received by the scheduled due dates.  There is no grace period.

• Enrollment in the plan is the responsibility of the student and requires the electronic signature indicating acceptance of the payment plan agreement.  The Bursar’s Office cannot set up the payment plan for you.

  A STUDENT WHO FAILS TO MAKE FULL PAYMENT OF TUITION AND FEES, INCLUDING ANY INCIDENTAL FEES, BY THE DUE DATE MAY BE PROHIBITED FROM REGISTERING FOR CLASSES UNTIL 

  FULL PAYMENT IS MADE.  A STUDENT WHO FAILS TO MAKE PAYMENT PRIOR TO THE END OF THE SEMESTER MAY BE DENIED CREDIT FOR THE WORK DONE THAT SEMESTER.

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