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Interlibrary Loan (ILL) is a service offered by the TWU Libraries that allows TWU students, faculty and staff to borrow items and obtain research materials that TWU does not own from other libraries. Check the TWU Library Catalog to be sure we do not already own the material in print, as an e-book, or as a full-text article available through our online databases. ILL will not mail materials that it owns to users within a 35 mile radius (see maps)

Books, chapters, articles and other materials unavailable in the TWU Libraries may be requested through ILLiad (Interlibrary Loan internet accessible database). Textbooks, reference, non-circulating, and media materials may not be requested through ILL.  Materials are obtained at no cost whenever possible. In the case where there is a fee to obtain materials, users will be notified via email before charges are incurred.  The ILLiad system allows users to track their requests, check due dates, receive electronic documents, and receive email from ILL.  A one-time, online registration form must be completed to set up your ILLiad account.  All ILL requests must be submitted through an ILLiad account. ILL requests are non-renewable.

Account Set-Up

Create an ILL account here: ILLiad. Log in using your TWU Portal username and password. Please fill out all required information to ensure successful delivery of materials. Use the name listed in your TWU Portal account as your official name in ILLiad. 

Students (Distance Education):

Please indicate your “Preferred Loan Delivery Method” as “Mail to Address”, unless you are located within 35 miles from either the Denton or Dallas campuses. As of August 1, 2011, local pick up at a TWU campus will be required if you reside within that radius. (see maps). If you live within the 35 mile radius and want your books shipped, there will be a charge of $10 per book.

Students (not Distance Education):

Please use your TWU student ID number (located in your Pioneer Portal) for your “ID Number” when creating an ILLiad account. Your materials will be delivered to your campus for pickup.

Faculty and Staff:

Please use your TWU ID number (located in your Pioneer Portal) for your “ID Number” when creating an ILLiad account. All faculty materials will be automatically delivered to your department.

Fines and Fees:

If you currently have an outstanding fine over $5.00 with the TWU Libraries, you will be blocked from using ILLiad until that fine is paid. You will receive an email from ILL if you have a fine or fee due.


*Always check the TWU Libraries Online Catalog before placing ILL requests. ILL will not supply materials available through the catalog. Many ebooks and electronic articles are available in full text online.

*Check and update your ILLiad account every semester. It is your responsibility to provide a current email address, mailing address, and name. because your account is  NOT automatically updated.


*Use your Pioneer Portal name in your ILLiad account


Our average turnaround time for books is 12 days and 5 days for journal articles. If you do not receive notification from us within 10 days, contact us directly at or 940-898-3728.


For further information, visit our ILL FAQ page.



By submitting requests, you agree to the following:

The copyright law of the United States (Title 17, United States Code) governs the making of photocopies or other reproductions of copyright material. Under certain conditions specified in the law, libraries and archives are authorized to furnish a photocopy or other reproduction. One of these specified conditions is that the photocopy or reproduction is not to be "for any purpose other than private study, scholarship, or research".  If a user makes a request for, or later uses, a photocopy or reproduction for purposes in excess of "fair use", that user may be liable for copyright infringement. This institution reserves the right to refuse a copying order if, in its judgment, fulfillment of the order would involve violation of copyright law.


Contact Us:


Location: Interlibrary Loan is located on the first floor of the Blagg-Huey Library in Denton. (Room 111)

Hours: Mon-Fri, 8:00am-5:00pm except during intersession and holidays. No service on Saturday and Sunday.

Denton Contacts: phone: 940-898-3728 (TWU Students, faculty, staff); 940-898-3727 (Non-TWU); fax: 940-898-3762

Dallas Contacts: Dallas Institute of Health Sciences phone: 214-689-6580

Mailing Address: TWU Libraries, 304 Administration Drive, P.O. Box 425528, Denton, TX 76204-5528





page last updated 7/18/2017 10:28 AM