Frequently Asked Questions

• Report the card lost to ID Services immediately at 940-898-3565.

How can I check my balance?

• Your remaining balance is printed on your receipt after each purchase, or contact ID Services.

How much does a replacement ID cost?

• ID replacement fee is $10.00 payable by exact Cash, Check or Credit Card.

Why am I charged an ID Fee each semester?

• The ID fee on your semester charge contributes to the upkeep and maintenance for the ID Systems.

Where do I get my ID?

• Denton - 3rd Floor Mary Gibbs Jones Hall
• Institute of Health Sciences Dallas Campus 3rd floor Student Life Suite
• Houston Campus - 2nd Floor Office of Student Life

Why do I need an ID?

• To positively identify you as a student, faculty or staff.

If I report my card lost, can you reactivate it if I find it?

• If we have not already issued a new card, we can remove your ID from lost status.

Why can't I have 2 ID cards?

• For the protection of the cardholder, we limit the card to one. Our system recognizes a single issue code per cardholder.

Do you issue ID cards for the purpose of identification?

• No, your ID can not be considered an official form of identification.

I am a distance education student. How do I get my ID?

• We send out your ID to the address on file.

Can a friend use my ID to make purchases?

• No. ID's are issued to a single person and are non-transferrable for the protection of the cardholder and their funds.

If I purchase a Copy Card at a Value Port, and put money on it, am I limited to using it for copies?

• No. The Copy Card becomes a prepaid debit card that can be used at any location on campus that Pioneer Dollars are accepted. See our Locations page for a list of places that accept Pioneer Dollars.

What are the hours of the C-Store?

• The Hours of the C-Store are posted on the C-Store Website.