You are here:
TWU Human Resources>
HR Accounting>
FAQs
Human Resources Accounting
The HR Accounting Department is here
to assist university
departments with questions regarding
payroll-related
charges to
their accounts or grants.
Frequently
Asked Questions
1)
Who do I contact for my payroll-related questions?
Individual
pay slip questions -
Payroll
Individual employees’ benefits questions -
Benefits
Payroll-related charges to your department or grant
account
-
HR Accounting
2)
How do I contact the
HR Accounting Department?
By
email (preferred) or by phone:
Sharon Cowan,
Manager, HR Accounting – (940) 898-3594
Kara Krafft,
Sr. HR Accountant – (940) 898-3586
3) What
should my email include?
Subject
Line
–
Please use ONLY the complete department or grant number
string in the subject line, i.e. 10.100.30.1902.xxxx.00000000.
Details
–
Please include as much information as possible in the body of
the email, including:
Grant or Department name
Question or issue to be resolved
Employee name(s) involved
Dates
Amounts
Costing codes involved
Grant open and close dates (actual and extended)
The name of the source document(s) for your
financial information
Time
Constraints
– If you
need resolution in order to meet a particular deadline in the
near future, please include that information and date.
Your
Contact Information
–
Include your full name, department, position, and phone number.
4)
When can
I expect a response and/or resolution to my inquiry?
●
Allow
a minimum of 24 hours for a first response. At that time,
we will provide you with an estimate of the time it will
take to resolve your issue.
●
Corrections requiring PTF’s, costing changes, etc. will be
made in accordance with the normal payroll processing cycle
(see
Payroll deadlines, Payroll, HR).
Ø
Helpful Hint:
When following up on inquiries, attach your inquiry to the
existing e-mail string rather than sending a new e-mail.
Ever ask yourself
“Where Did My Department’s Money Go”?
Click Here For More Information
|
