Information Technology Help Desk
Spring Break Hours
Beginning Monday, March 15th, the I.T. Help Desk will be open from 8:00 AM to 5:00 PM Monday through Friday, closed on Saturday. We will resume normal operating hours on Monday March 22nd.
Welcome! How can we assist you?
The Information Technology Help Desk at Texas Woman's University provides user support services for telephone, voicemail, and computer hardware and software applications. Please call the I.T. Help Desk at 81-3971 or 940.898.3971 for technology related assistance. You may also email the I.T. Help Desk at helpdesk@twu.edu or click on the Submit A Work Order to create a work order. Need real time support? Click on the Help Desk Chat button or try out our knowledge base by clicking on the Just Ask! I.T. button.
Mission Statement
As a centralized point of contact for computer based assistance, the I.T. Help Desk:
- Provides prompt and courteous service.
- Informs the user of technology resources and tools for customer support.
- Acts as a liaison between other Technology and Information Services entities for problem resolution.
Helpful Hints
- Please be aware that e-mails to the I.T. Help Desk have a response time of 1 to 2 days.
- For security reasons, password reset requests require a phone call to the I.T.Help Desk during business hours.
- We do not reset passwords over e-mail or chat.
- Do not include your social security number or your password in e-mail or chat.
- Please include your TWU username and/or your TWU ID number in the e-mail.
- If this is a Blackboard issue, please give us the course information, i.e. 10SPbus5331.60.
