Information Technology Help Desk
Questions about Blackboard?
Familiarize yourself with all of the basics of Blackboard 9.
Instructors visit Blackboard Faculty Support.
Students visit Blackboard Student Support.
Welcome! How can we assist you?
The Information Technology Help Desk at Texas Woman's University provides user support services for telephone, voicemail, and computer hardware and software applications. Please call the I.T. Help Desk at 81-3971 or 940.898.3971 for technology related assistance. You may also email the I.T. Help Desk at helpdesk@twu.edu or click on the Submit A Work Order to create a work order. Need real time support? Click on the Help Desk Chat button or try out our knowledge base by clicking on the Just Ask! I.T. button.
Mission Statement
As a centralized point of contact for computer based assistance, the I.T. Help Desk:
Provides prompt and courteous service.
Informs the user of technology resources and tools for customer support.
Acts as a liaison between other Technology and Information Services entities for problem resolution.
Helpful Hints
For security reasons, password reset requests require a phone call to the I.T.Help Desk during business hours. You may also reset your password by clicking "Forgot your password?" on the Pioneer Portal login page.
We cannot reset passwords over e-mail or chat.
Please do not include your social security number or your password in e-mail or chat.
Please include your TWU username and/or your TWU ID number in the e-mail.
When inquiring about a Blackboard issue, please give us the course information, i.e. 11FABUS533160.
