Contact Us

finaid@twu.edu

Information requests or document requests may be made by email. Our goal is to answer your questions within two working days. Please be sure to include your Student ID Number when emailing information requests. 

You may also check your Pioneer Portal account for specific financial aid information such has financial aid amounts awarded or financial aid forms that may be outstanding.

The Financial Aid Office attempts to return all voice mail messages within 48 working hours. This time frame may be greater during payment deadlines and late registration periods. All calls are returned between 8:00 a.m. and 5:00 p.m., Monday through Friday.

If you have difficulty reaching a financial aid staff member by phone you may fax your question to the number above. Be sure to include your Student ID Number and your phone number, so that we can contact you. Our goal is to answer your faxed questions within five working days.

Our front counter staff are available to assist you Monday and Tuesday from 8:00 a.m. to 6:00 p.m. and Wednesday through Friday from 8:00 a.m. to 5:00 p.m. in the Financial Aid Office, located in the Admissions/Registration Building on the Denton Campus. Financial aid staff members are also available to assist you on the Dallas Parkland and Presbyterian Campuses, as well as the Houston Campus. Our staff members will:

• Provide general information and advice.
• Schedule appointments with financial aid counselors.
• Assist you with the completion of application forms. .  

Drop Box for Forms Submission - There is a mail slot located in the hallway outside the Financial Aid Office, Admission/Registration Building, where you can drop off forms.

You may also check your Pioneer Portal account for specific financial aid information such has financial aid amounts awarded or financial aid forms that may be outstanding.

In the event you have questions or difficulties requiring more time or expertise than can be adequately handled at the front counter, please ask to schedule an appointment with a financial aid counselor. Every effort will be made to schedule a convenient appointment time. You may schedule an appointment at the front counter or by phoning 940-898-3064. You may also schedule your appointment using our online booking system.