finaid@twu.edu

Information requests or document requests may be made by email*. Our goal is to answer your questions within two working days. 

*Please be sure to include your Student ID Number when emailing information requests.

Our front counter staff are available to assist you Monday and Tuesday from 8:00 a.m. to 6:00 p.m. and Wednesday through Friday from 8:00 a.m. to 5:00 p.m. in the Financial Aid Office, located in the Admissions/Registration Building on the Denton Campus. Financial aid staff members are also available to assist you on the Dallas Parkland and Presbyterian Campuses, as well as the Houston Campus. Our staff members will:

• Provide general information and advice.
• Schedule appointments with financial aid counselors.
• Assist you with the completion of application forms.
• Schedule entrance loan counseling/debt management sessions.
• Schedule exit interview sessions.

Drop Box for Forms Submission - There is a mail slot located in the hallway outside the Financial Aid Office, Admission/Registration Building, where you can drop off forms.

As a second choice, you may call our office at 940-898-3064. Our staff is available to answer your calls from 8:00 a.m. to 5:00 p.m. CST, Monday through Friday. If staff members are currently talking with other callers, your call may be routed to voice mail. Staff members attempt to return all phone calls within 48 working hours.  You may also check your Pioneer Portal account for your specific Financial Aid Forms that may be outstanding.

You may contact us by phone at 940-898-3050. An automated voice response system will allow you to request financial aid application forms and conduct an entrance loan counseling/debt management session. If the financial aid staff member you are calling is unavailable, you will be given the option to leave a voice mail message. The Financial Aid Office attempts to return all voice mail messages within 48 working hours. This time frame may be greater during payment settlement and late registration periods. All calls are returned between 8:00 a.m. and 5:00 p.m., Monday through Friday.

In the event you have questions or difficulties requiring more time or expertise than can be adequately handled at the front counter, please ask to schedule an appointment with a financial aid counselor. Every effort will be made to schedule a convenient appointment time. You may schedule an appointment at the front counter or by phoning 940-898-3064. You may also schedule your appointment using our online booking system below.

CLICK HERE TO SCHEDULE AN APPOINTMENT NOW