Register online for TWU Lifelong Learning non-credit classes and other programs and events 24 hours a day, seven days a week.

If you've never used the non-credit online registration system, you'll need to set up an account in order to register for non-credit programs. The following is a list of most commonly asked questions:

In order to register on the web, you will need:

• A valid email address
• Your Password if you have register with the non-credit online registration system before.
• If you are new to the non-credit online system you will need to set-up a New Customer account.
• A valid credit card: MasterCard, Visa, or American Express, or a confirmed Purchase Order to pay for programs with a fee.

How do I create a New Customer Account?

To create a new customer account, click the New Customer link on the non-credit online registration home page. This will prompt you to add your contact information. Once you have entered your information click the submit button to create your new account.

• Once you have set-up your new customer account, you will receive an email indicating that your account was successful. This does not register you for an event. This is only a verification notice that you have an account set-up. 

• You will need to select the course/event you plan to attend and make payment. Once this transaction is complete, you will receive another email verifying that you are registered for the course/event.
  
  Note: you must have an email address to set up an account with us. The email address cannot be assigned to another user in our system. If the email address is assigned to another user, you will be notified and given the opportunity to enter a new email address.

How do I register for a course?

1. Look up the course by clicking the Course Listings button. When the Course Schedule page opens, scroll through the list of courses and select your course. When the Course page opens you can review the details about the course. To enroll, click Enroll Yourself or Enroll Someone Else.
2. The Enrollment Card page opens next (note: you must be logged on before you can view your Enrollment Card, so if you're not logged on yet, you'll get the Logon page first). Once you login or create a new account, you can make your course selections (i.e. registration fee, optional fees and workshops). If you want to add more courses, click the Add More Courses button to add more courses to your Enrollment Card. Otherwise, click the Register Now button to continue the registration process.
3. The Course Registration page opens next. Enter your payment information then click the appropriate button (Submit if paying by credit card*, Bill Me if being invoiced).
4. Once the payment has been approved, the Registration Confirmation page opens notifying you that you are enrolled in the course(s). You should print the confirmation page. Additionally, a confirmation email with the registration specifics is also sent to your email address. At this time, you can safely log off the system.

***Important Note for those paying by Credit Card***
The Wait page will be displayed to you while the system is waiting for credit card approval. DO NOT move away from this page (click your Back button, select another URL, etc.) until the process is completed. If you do, the approval process is aborted and you WILL NOT be enrolled in the course. You can tell when you are enrolled in the course because you will see the confirmation screen appear. You will have the option of printing it at that time. When you register online, you will receive an email confirmation.

Which methods of payment do you accept?

We accept Visa, Master Card and American Express. We also accept valid institutional P.O. numbers (invoicing) for a select group of courses. Please note that if you register for a course, you are accepting responsibility for payment.

How do I register a group of people?

TWU's online system offers a Proxy Registration feature that allows one user to enroll other individuals in a course and make one payment for all the registrations. For instance, a school secretary can enroll 3 teachers from that district in a course and make one payment for all 3 registrations.

NOTE: If you want all the registrations to appear on the same invoice using the same purchase order number, THE ENTIRE GROUP MUST BE ALL ENTERED INTO THE SYSTEM AT THE SAME TIME AND THE BILLING FIRM NAME AND ADDRESS MUST BE EXACTLY THE SAME FOR ALL INDIVIDUALS.

Enrolling Another Individual

To enroll another individual in a course:

1. Look up the course in which you want to enroll the other person. If they have an account with us you will need to know their email address and first name/last name exactly as it is entered in our system.
2. To enroll someone else in a course, click the Enroll Someone Else button. If you have not already logged into the system, the Logon page will now open for you to log in--AND--enter the person's ID (their email address). If you have logged on already, the Proxy Registration page opens for you to enter the person's ID (email address): Once the Enrollment Card page opens: If you are only enrolling one individual, click the Finish Registration button to continue the registration process.
3. If you want to enroll another individual in the same course, click the Add Another Person to [Course Number] button and enter the next person's ID.
4. If you want to enroll another individual in another course, click the Add More Courses button then repeats steps 1-3. Continue this process until you have all the courses added to the Enrollment Card. Then click the Finish Registration button to continue the registration process.
5. The Registration page will display details of all the courses added to the Enrollment Card and, by default, the Payment Detail fields will contain the information from the initiator (i.e. the person you're logged in as). Enter any other necessary payment information (i.e. credit card, PO number, etc.), then click the Submit button (or Bill Me if you will be invoiced). The individual(s) will now be enrolled in the course(s) with the initiator paying/billed for the course(s).

* Note: the registrant and the initiator will receive email confirmations.
* If you are choosing the billing option and you want everyone to be on the same invoice you MUST register everyone at the same time. If you register only part of the group, separate invoices will be generated for each set of registrations.

What do I do if I've lost my password?

You can send a request for your password to be sent to your email address. Click here to send a request.

How can I find out what courses I'm registered in?

To see a list of courses in which you are enrolled, visit the Registration History page then click the appropriate button:

* Upcoming Courses - view a list of your upcoming courses with dates and location
* Completed Courses - view a list of completed courses with the hours/ceus/grades earned

Is my information secure?

Review our security and privacy policies.

What is the cancellation policy if I am unable to attend?

Workshop/conference fees are refundable in some cases. Please check the registration cancellation policy for each specific program because cancellation fees and dates may vary. A refund will not be issued once the event has started. You can contact us at 940.898.3408 to find out about specific cancellation policies. We usually ask that you fax or email a written cancellation request to TWU Office of Lifelong Learning at 940.898.3416. View our full registration and refund policy.

How do I cancel a registration?

You cannot cancel a registration online. To cancel a registration, you must contact the TWU, Office of Lifelong Learning by email at lifelonginfo@twu.edu or fax your cancellation request to 940.898.3416.

*Please include your full name and address, registration details for the course you want to cancel (i.e. course code, title, and dates) and a day time phone number where we can contact you.

Will my Mac work with your system?

It's rare, but some Apple computer systems are not compatible with our online registration system. If you are a Mac user and experience problems, please contact us or use our alternative registration methods.

If you cannot complete the web registration process, please call our office Monday - Friday between 8 am - 5 pm (cst) at 940.898.3408. You may also e-mail us at lifelonginfo@twu.edu with problems or with suggestions on how we can improve our registration process.