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Credit card convenience fee effective Sept. 28, 2011

1. What credit cards are accepted at Texas Woman’s University for student account payments?
Texas Woman’s University accepts MasterCard, Discover and American Express. Credit card payments for bursar/student accounts and emergency loans can be made online only through our Pay Online service. Credit card payments by telephone, email, mail or at the Cashier window are no longer an available payment method. A computer is available in the vicinity of the Cashier window for online payments.

2. Why doesn’t Texas Woman’s University accept VISA?
Texas Woman’s University’s current practice is to charge a pro-rata convenience fee. VISA allows a flat fee but not a pro-rata convenience fee. VISA’s flat fee method would require the same flat fee charge regardless of the dollar amount of the transaction. The current pro-rata method allows Texas Woman’s University to continue to accept credit cards and an equitable convenience fee to be charged by a third party for those customers who choose to pay with a credit card. VISA’s method of charging a convenience fee would disadvantage many credit card customers.

3. Why is Texas Woman’s University charging a fee for the use of my credit card?
Texas Woman’s University is committed to providing students and their families a range of options for paying their educational expenses. The credit card payment method has become prohibitively expensive because of the fees charged by credit card companies to Texas Woman’s University for credit card transaction processing. This expense is paid by University tuition and housing revenues and reduces the tuition dollars available for academic programs and services for all students. Therefore, a convenience fee on credit card transactions in the amount of 2.75% of the credit card payment is charged by Touchnet’s PayPath® Convenience Fee Service.

4. Why is the convenience fee 2.75%? How was that percentage established?
2.75% is the amount established by our third party credit card processor, TouchNet Information Systems, to cover the credit card transaction fees assessed by credit card companies.

5. Is there any way I can avoid paying a convenience fee?
Pay online with your personal checking account or your TWUOne Account by electronic check and avoid the convenience fee.  Learn how to use your TWUOne Account here [pdf]...it's easy, it's fast, and it's FREE!
 
You may also mail a check to Texas Woman’s University, Office of the Bursar, PO Box 425439, Denton, TX 76204-5439 or drop a check in the payment drop box located near the Cashier windows. Please always include the student ID number on the check.  NOTE: Payments must reach the Bursar’s office at least 24 hours in advance of the payment deadline to ensure adequate time for processing.  Personal checks are not accepted for prior semester/past due balances.  Please submit a cashier's check or money order for these payments.

6. Can I make a credit card payment on my student account over the telephone?
Credit card payments are not an available payment method by telephone, fax, mail or email. This is a security measure to ensure confidentiality of your payment information.

7. Can I pay in person with a credit card on my student account?
Credit card payments will not be accepted in person.  Credit card payments can be made online at any available campus computer or your personal computer. The convenience fee will apply for credit card payments.

8. If I make a credit card payment in error, will my convenience fee be refunded?
No. The convenience fee is not refundable, even if the payment to which it relates is cancelled, refunded, credited or charged back.

9. If I use my debit card to pay my student account charges, will I be charged a convenience fee?
Yes. If you use your debit card like a credit card to pay your student account charges, you will be charged the 2.75% convenience fee. For checking or savings account debits, please use the e-check option to avoid paying the convenience fee.

10. Will the convenience fee that I am charged be included on my student account breakdown and statement?
No. The convenience fee is a fee assessed by a third party company, TouchNet Information Systems, in addition to the payment for student accounts. The convenience fee will not appear on your student account or on your Texas Woman’s University statement. You will receive notification that the online payment was processed successfully, and it will show the amount of payment, the amount of convenience/service fee and the total payment amount.

11. How will my student account payment and convenience fee payment appear on my credit card statement?
Two separate transactions will appear on your credit card statement. One transaction for the student account payment and one transaction for the convenience fee.

12. Are other Universities charging a convenience fee for credit card transactions?
Yes. Credit card convenience fees are not unique to Texas Woman’s University. Other schools currently charge convenience fees for credit card transactions.

page last updated 11/18/2014 8:28 AM