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Jean Mankoff, MS  

Director, Learning Technologies Support

Jean received a BS from Stephen F. Austin State University with a Double Major in Education and Physics. She earned an MS in Kinesiology and Computer Science from TWU. Her teaching experience covers K-12, corporate training as well as adjunct faculty in the Department of Computer Science. She is a Certified Blackboard System Administrator and a Certified Blackboard Instructor. As Director of Learning Technologies Support, her team supports Blackboard, and video production.


Heidi Collins, MS

Associate Director, Learning Technologies Support

Heidi received a MS from Arizona State University in Decision Information Systems and a BA from The University of Texas in Management Information Systems.  She authored “Corporate Portals” and “Enterprise Knowledge Portals,” and has published numerous articles.  As Associate Director of Learning Technologies Support, she plans, directs and coordinates training programs in learning technologies.



Vicky Johnson

Learning Management Systems Administrator
Blackboard Assistance:

Vicky is a Certified Blackboard System Administrator as well as A+ certified. Vicky started at the IT Help Desk in 2003.  Vicky has an Associate’s Degree in Business, and earned her BBA from TWU. She is currently pursuing a MS in Educational Technology.


Ivan Lee, MA

Senior Instructional Producer

Ivan came from Hong Kong to study in the Radio Television & Film Department at UNT in 1992 after a long career of TV camera, lighting and audio operations in Radio TV Hong Kong from 1979 to 1992. He received an MA from UNT in 1997 and started working for TWU in 1998. Ivan also teaches a basic TV/video production class at UNT’s RTVF department as an adjunct faculty.



Corin Walker, MS 

Learning Technologist

Corin is a Certified Blackboard Instructor and provides training, support and documentation for Blackboard.  She earned a BS in Interdisciplinary Studies (Education) and an MS in Family Studies here at Texas Woman’s University.


Marli Creeach

Graphics Specialist II 
Graphics and Poster Requests:

Marli is a certified graphic designer from Sessions College of Professional Design. She provides graphic design services and large format printing production. Before coming to work at Texas Woman’s University, she owned a graphic and web design business for six years.


Desiree Patterson

Student Assistant

Desiree Patterson works as a student assistant for Learning Technologies Support. She is from Denton, Texas, and currently a sophomore at Texas Woman's University. She is studying Kinesiology, and plans to attend Graduate School for Physical Therapy. She is a member of the Honors Scholar Program, a member of the National Society of Collegiate Scholars, a member of the National Society of Leadership and Success, and a member of the Kinesiology Club. She has enjoyed being at TWU so far and excited to be a part of the LTS team.

page updated 6/29/2015 11:39 AM


Online Support

Service Desk Hours

Mon 7:30 AM - 9:00 PM
Tues 7:30 AM - 9:00 PM
Wed 7:30 AM - 9:00 PM
Thurs 7:30 AM - 9:00 PM
Fri 7:30 AM - 5:30 PM
Sat 9:00 AM - 3:00 PM
Sun 3:00 PM - 9:00 PM

Service Desk Contact

Phone: 940-898-3971